TipTune Privacy Commitment

Effective From: 1 April 2025

1. Data We Collect

Our application may gather the following categories of information:

• Performer Profile Data: For musicians and DJs creating accounts, we collect professional details such as name, contact information, performance genres, and repertoire selections.
• Audience Interaction Data: Information related to song requests, venue attendance patterns, and interaction with performers.
• Transaction Information: When processing payments, our third-party payment partners collect necessary financial data in accordance with their own privacy requirements.
• Technical Specifications: Device identifiers, operating system details, application version, network information, and interaction analytics that help us improve functionality.

While providing certain information is optional, choosing to withhold requested details may limit your ability to access particular features or functionality within our platform.

2. Purpose of Information Collection

We utilize the collected information for these specific purposes:

• Facilitating the core functionality of our platform – connecting audiences with performers through song requests and digital gratuities
• Enhancing user experience through personalized features and recommendations
• Delivering critical communications about your account, transactions, or system updates
• Analyzing usage patterns to guide our product development and improvement initiatives
• Maintaining platform security and preventing fraudulent activities
• Meeting legal and regulatory compliance requirements

We maintain a strict policy against repurposing your information for functions not explicitly outlined at the time of collection. Any new use cases will require your explicit authorization.

3. Information Security Measures

We implement comprehensive safeguards to protect your data, including:

• Industry-standard encryption protocols for data transmission
• Secure storage systems with access restrictions and monitoring
• Regular security assessments and vulnerability testing
• Staff training on privacy protection procedures

While we employ robust security measures, no digital system can guarantee absolute protection. We continuously update our protocols to address emerging security challenges.

4. Information Sharing Practices

TipTune respects the confidentiality of your information and limits sharing to specific circumstances:

• Between Platform Participants: Sharing limited information between performers and audience members as necessary to fulfill song requests and process gratuities.
• Technology Partners: Collaborating with service providers who assist with platform operations, including payment processing, cloud hosting, and analytics.
• Legal Obligations: Complying with valid legal processes, governmental requests, or as necessary to protect our legal rights.
• Business Transitions: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction, subject to continued privacy protections.

We explicitly prohibit the selling or renting of personal information to third parties for their independent use.

5. User Control Options

We empower you with control over your personal information through several mechanisms:

• Account Management: Update or modify your profile information directly through the application settings.
• Communication Preferences: Manage notification settings and opt out of non-essential communications.
• Information Access: Request a comprehensive report of your personal data in our systems by contacting our privacy team.
• Data Removal: Request deletion of your account and associated personal information, subject to legitimate retention requirements.

To exercise these options or for assistance with privacy-related concerns, please contact privacy@tiptune.com.

6. External Services and Links

Our platform integrates with selected third-party services and may contain links to external websites. These connections are provided to enhance your experience but operate under their own privacy practices.

While we carefully select our integration partners, we cannot control or assume responsibility for their privacy practices. We recommend reviewing the privacy policies of these services before connecting your accounts or sharing information.

The presence of any link or integration does not constitute an endorsement of that service's approach to privacy protection.

7. Age Restrictions

TipTune is designed for individuals aged 13 and older. We do not knowingly collect or maintain information from children under 13 years of age.

If we discover we have inadvertently collected information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact our privacy team immediately.

8. Your Rights Under Privacy Laws

Depending on your location, you may have specific rights regarding your personal information under applicable privacy laws, including the New Zealand Privacy Act 2020. These rights may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to certain exceptions)
• The right to object to certain processing activities
• The right to data portability

To exercise these rights, please contact our Privacy Officer at privacy@tiptune.com. We may need to verify your identity before processing your request.

We reserve the right to charge a reasonable administrative fee for access requests requiring significant resource allocation. If you request corrections and we decline that request, you may ask us to attach a statement of the correction sought but not made to the relevant information.

9. Policy Updates

This privacy commitment evolves alongside our platform and regulatory requirements. When we make significant changes, we will:

• Update the effective date at the top of this document
• Notify users through the application or via email for material changes
• Provide a comparison summary of important modifications

We encourage periodic review of this page to stay informed about how we protect your information.

10. Privacy Questions and Concerns

For any questions, feedback, or concerns regarding this policy or our privacy practices, please contact our dedicated Privacy Team:

• Email: privacy@tiptune.com
• Privacy Officer: TipTune Privacy Team

We are committed to addressing your privacy concerns promptly and thoroughly.

By using TipTune, you acknowledge this privacy commitment and consent to the practices described herein. Thank you for trusting us with your information.